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Written on Nov, 05, 2014 by in | Leave a comment

Should you even have a Facebook page for your restaurant? Beer Review: New Belgium Brewery 1554 Black Lager   http://traffic.libsyn.com/runitrightpodcast/Ep4FacebookBasics.mp3Podcast: Play in new window | Download

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Written on Sep, 09, 2014 by in | 2 Comments.

You know the old line, “If you can’t stand the heat get out of the kitchen.” Well, this has nothing to do with that. Although, at the time of this writing it is late Summer in Ohio which means hot, humid, sticky weather which means crazy hot and sticky kitchens. While taking a walk outside of the kitchen or maybe …

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Written on Aug, 04, 2014 by in | 1 Comment.

Ever since I was a kid I have heard the phrase “The customer is always right.” And for most of my life I believed it. But then something happened that made me question that phrase. I got a job at a restaurant dealing with customers. It is believed that this phrase was coined by a retailer in London around 1909, …

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Written on Jul, 31, 2014 by in | Leave a comment

I’ve often joked that once we can eliminate people (customers and employees) from the equation the restaurant business will be as easy as falling off of a bicycle. Unfortunately, that’s just ridiculous. We need people to buy and eat the food we prepare and we need people to prepare the food, collect the money, and clean up the place. Now, …

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Written on Jul, 28, 2014 by in | Leave a comment

What is the mood, the tone, the vibe in your restaurant? What do you feel when you walk in? Not necessarily on the customer’s side, but on your side, the employee’s side. Do you and your employees look forward to going to work? Do people dread coming to work? Does the mood of the store depend on who’s working today? …

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